Frequently Asked Questions

Here are some frequently asked questions at our clinic. Please contact us if you have further inquiries.

Most office visits require that you present your personal CareCard at each and every visit. Please advise reception if your visit is being covered by private insurance, WCB, or ICBC.

Services not covered by BC Health (i.e. uninsured services) include: examinations for employment, drivers license, insurance, travel and immigration, some injections, removal of cosmetic lesions, letters and forms. The receptionist will inform you if you are required to pay for any part of your office visit.

The receptionist needs your name, BC HealthCare number, contact information, and the nature of your visit in order to book an appointment. Please let her know if your visit is for an urgent or non-urgent problem, a follow up visit, or an insurance or driver's physical. This information enables the receptionist to book an appropriate appointment for you. Medical forms to be filled out should be shown to the receptionist since some information on the form may have to be filled out before seeing the doctor.

Yes. Please notify the office of cancellations as soon as possible so that other patients can be accommodated.

Your medical record is strictly private. No information will be given to anyone without your permission.

You will need to make an appointment with the doctor in order to renew your prescription. Please be sure to bring your pill bottles or a list of medications.

Please check with your doctor on how you will receive the results. Your doctor may call you, have the nurse call you, or may want to discuss the results with you in person. If your results are normal, then you will usually not be called.

Please note that test results are not always back on the same day. If you are concerned and/or if your symptoms persist, schedule an appointment or come as a walk-in patient.

Flu shots will be offered free of charge to seniors and patients at risk during the flu season.